Frequently Asked Questions

Everything you need to know about shopping with Bysana.

How do I place an order?

Simply browse our products, add items to your cart and proceed to checkout. You can checkout as a guest or create an account to track your orders more easily.
What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard) via our secure payment provider. All transactions are encrypted and processed through a 256-bit secure connection.
What currency are prices shown in?

All prices on Bysana are displayed in British Pounds (£ GBP). There are no hidden currency conversion fees.
Is it safe to shop on Bysana?

Yes. Your personal and payment details are protected with industry-standard SSL encryption. We never store your full card details.
Can I modify or cancel my order after placing it?

You can request a cancellation from your My Orders page shortly after placing your order. Once an order has been dispatched it can no longer be cancelled — please use our returns process instead.

Where do you deliver?

We currently deliver to addresses within the United Kingdom.
How long does delivery take?
Delivery times vary depending on the product and shipping method selected:
- Express / Fast shipping — typically 2–3 working days
- Standard shipping — typically 5–10 working days
The available shipping options and estimated delivery times for each product are shown at checkout.
Is delivery free?

Free delivery is available on selected products — look for the "Free delivery" badge on individual product pages and cards. For other products, a delivery charge will be shown at checkout.
Why might my order arrive in separate parcels?

Our products are fulfilled from European warehouses. If your order contains multiple items, they may be dispatched separately and arrive on different days. Don't worry — each parcel will be on its way!
How can I track my order?

Once your order is dispatched, you will receive a confirmation email with tracking information where available. You can also view your order status at any time from your My Orders page.
My tracking hasn't updated — is something wrong?

Tracking events typically appear within 48–72 hours after dispatch. Occasional delays can occur due to customs, weather or carrier backlogs. If tracking hasn't updated after 5 working days, please contact us.

What is your returns policy?

We offer a 14-day return policy from the date you receive your order. Items must be unused, undamaged and returned in their original packaging. Please contact our support team with your order reference to arrange a return.
How long does a refund take?

Once your return is approved, refunds are typically credited back to your original payment method within 5–7 business days.
What if my item arrives damaged or faulty?

Please contact us within 48 hours of receiving your order and include photos of the damage. We will arrange a replacement or full refund as quickly as possible. All products come with a 2-year warranty in line with EU consumer law.
Do I have to pay for return shipping?

For change-of-mind returns, the cost of return shipping is the customer's responsibility. For items that are faulty or damaged on arrival, we will cover the return shipping cost.

Where do your products come from?

All products on Bysana are sourced from trusted European suppliers and fulfilled from warehouses across Europe. Every item meets UK and EU safety standards and is covered by a 2-year warranty.
Are the products covered by a warranty?

Yes. All products sold on Bysana are covered by a 2-year warranty in accordance with European consumer law.
Can I leave a product review?

Yes! Once your order has been delivered, you can leave a review from your My Orders page. We value honest customer feedback.

Do I need an account to order?

No. You can checkout as a guest. However, creating an account lets you track your orders, view your order history and manage returns more easily.
I can't find my order — what should I do?

Visit the My Orders page and enter the order reference from your confirmation email. If you're still having trouble, please contact our support team.
How do I contact Bysana support?

You can reach us via our Contact Us page. We aim to respond within one business day.

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